Returns & Refunds Policy

Due to the perishable nature of our traditional haggis products, we can only accept returns or offer refunds for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to report any issues with your order.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package to ensure the vacuum seal is intact and the product is at the correct temperature.

• 2.
  Document Issues

  If the product is damaged or the wrong item was sent, take clear photographs of the packaging and the product labels.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your delivery within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will issue a full refund or dispatch a fresh replacement immediately.